Question 1

How do I place an order?

Accepted Answer

Browse our products, add items to your cart, and proceed to checkout. You can pay securely with credit/debit card or PayPal. Create an account for faster checkout and order tracking.

Question 2

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfer for wholesale accounts. All payments are processed securely.

Question 3

Do you offer bulk or wholesale discounts?

Accepted Answer

Yes! We offer competitive pricing for bulk orders and wholesale accounts. Contact our sales team at sales@porphis.uk to discuss your requirements.

Question 4

Can I cancel or modify my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placement. After this time, items may have already been dispatched. Contact us immediately if you need to make changes.

Question 5

What are your delivery options?

Accepted Answer

We offer Standard Delivery (2-3 working days) and Next Day Delivery. Orders placed before 3pm are dispatched same day. Free standard delivery on orders over £75.

Question 6

Do you ship internationally?

Accepted Answer

Currently we ship to UK mainland addresses. For international orders or Scottish Highlands/Islands, please contact us for a custom shipping quote.

Question 7

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with tracking information. You can also track orders by logging into your account on our website.

Question 8

What if my item arrives damaged?

Accepted Answer

All items are carefully packaged and insured. If something arrives damaged, contact us within 48 hours with photos and we'll arrange a replacement or refund immediately.

Question 9

How do I choose the right spray gun?

Accepted Answer

Consider your application (basecoat, clearcoat, primer), material type, and air supply capacity. Our product pages include detailed specifications. Contact our technical team for personalized recommendations.

Question 10

What's the difference between HVLP and LVLP?

Accepted Answer

HVLP (High Volume Low Pressure) uses more air volume at lower pressure for better transfer efficiency. LVLP (Low Volume Low Pressure) uses less air while still maintaining good transfer efficiency, making it more versatile for different air supply setups.

Question 11

Are spare parts compatible across different models?

Accepted Answer

Many spare parts (nozzles, needles, seals) are model-specific. Check product descriptions for compatibility information or contact us to verify parts will fit your specific gun model.

Question 12

How often should I replace parts?

Accepted Answer

This depends on usage frequency and maintenance. Nozzles and needles typically last 6-12 months with regular use and proper cleaning. Seals and gaskets should be replaced when you notice leaks or reduced performance.

Question 13

What does your warranty cover?

Accepted Answer

All PORPHIS products include a 1-year warranty covering manufacturing defects and material faults. This includes free replacement parts and labor during the warranty period.

Question 14

What's not covered by warranty?

Accepted Answer

Normal wear and tear, damage from improper use, accidents, or use of non-compatible materials are not covered. Regular maintenance items like seals and gaskets are also excluded.

Question 15

How do I make a warranty claim?

Accepted Answer

Email sales@porphis.uk with your order number, product details, and description of the issue. Include photos if applicable. We'll respond within 24 hours with next steps.

Question 16

Do you offer extended warranty?

Accepted Answer

Yes, extended warranty plans are available for purchase. These extend coverage to 2 or 3 years and include priority service. Contact us for pricing and details.

Frequently Asked Questions

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